Army Enterprise Service Desk Worldwide

Army enterprise service desk worldwide named project office for service desk federation effort.

Army enterprise service desk worldwide.

The army enterprise service desk aesd acts as a cyber sensor strengthening the first line of cyber defense against potential threats to the dodin a. Army cyber command arcyber was organized in part to operate and aggressively defend the army segment of the department of defense information network dodin a. This change is required in order to support the expanding customer base of the service desks. Army enterprise service desk aesd phone message update.

We would like to show you a description here but the site won t allow us. As of 30 april 2013 the aesd s interactive voice message ivr will be changed. Army forces in europe and africa. Fort lee cascom transitioned baseline it service and support to aesd w and use of the army s enterprise service desk system for all work order submissions on 1 january 17.

It is organized as one desk with various geographical locations worldwide supporting all army theaters of operation. Systems and tools are not enough in today s cybersecurity arena. Other it service desks will join the aesd federation in future to improve coordination by establishing a robust network of resources. The aesd has a location in europe which supports u s.

The aesd phone number will remain the same at 1 866 335 army 866 335 2769. September 2015 cio g 6 memorandum on army enterprise service desk federation policy related articles. Ref opord 93 161020 17 army enterprise service desk worldwide aesd w knowledge management support policy. In hawaii supporting army.

The aesd is a premier enterprise level service desk which delivers so much more than support for the end user.